Reviewing requests and approval routing

Find requests waiting for your decision and understand where they go next.

Needs: Pro · HR

Eligible HR requests are routed through the reporting structure. The request keeps its status and notes as approvers review it, so staff can see what happened and who needs to act next.

How requests are routed

The reviewed chain goes to the manager, then a skip-level manager and finally HR where escalation applies. Unavailable approvers and anyone who would be approving their own request are skipped. The default escalation interval is three days, subject to the configured setting.

Maintain the manager fields and HR fallback before staff depend on this process. If a request goes to an unexpected person, those relationships are a useful place to begin checking.

Make a decision

Open HR → Approvals. Waiting on me shows requests assigned to you. Authorized HR users can also inspect All pending.

Open the request and read its type, dates, supporting information and earlier notes. Approve or reject it using the available control, adding an explanation where offered. Then check the saved status and any resulting change to a leave balance or calendar.

Use an email approval link

A signed email link opens a confirmation page. Opening the link alone does not approve the request; the decision must be submitted. Links expire after seven days, and login is required where configured.

If a link expires or responsibility has changed, use the signed-in approval queue. Reassign the approver through the appropriate process instead of forwarding a decision link widely. For a missing approval email, check mail and notification settings.