Sales, receivables and shared contacts

Follow an invoice and its payments from CRM records into the accounting entries.

Needs: Pro · Accounting

Accounting Sales uses CRM invoices and payment records as its source. This saves duplicate entry, but it also means an incorrect source record can produce an incorrect accounting result.

Follow an invoice into Accounting

Open the CRM invoice and check its issue date, customer, currency, total and status. Then inspect the related sales transaction or journal in Accounting. The receivable shows the amount owed, while income and tax classifications follow the configured product and service setup.

A payment has its own date and deposit account. An invoice issued in one month and paid in the next will appear differently in sales and collections reports. Recording that payment creates a book entry; matching it to the bank statement is a further step.

Maintain contacts and products at the source

Accounting Contacts uses clients, vendors and HR employees from the application. Correct their details in the appropriate source record rather than making another contact just for bookkeeping.

Products & Services provides item descriptions and classifications. Inventory and cost-of-goods entries require their corresponding settings to be enabled. See currency, tax and inventory.

Investigate a difference

Check the invoice status, report dates, recent source changes and synchronization timing. Then check individual payment rows and deposit mappings. For older fully paid invoices, look for a synthetic settlement before entering a new receipt.

Source links prevent repeated synchronization from duplicating the same automatic journal, but a separate manual journal can still duplicate that amount. Use the General Ledger or Journal Report to trace the entries and correct the source or transaction that caused the difference.